Cancellation and refunds

Our policy is clear and written before you pay, so you know exactly where you stand.

Last updated 2026-08-23

1Cancelling your subscription

You can cancel your subscription at any time from your subscription page.
Cancelling stops the next renewal, and your access stays active until the end of the period you already paid for.
If auto renew is on and you want to stop it, turn it off before the renewal date and nothing is charged.

You may request a full refund within seven days of subscribing if you have not made substantial use of the platform.
Substantial use means you started your program, downloaded content, or benefited from the plan features.
After seven days, or where substantial use occurred, there is no refund for the consumed period, and your access continues to the end of the paid term.
If there was a billing error or a duplicate charge, we refund it in full with no conditions.
Refunds go back to the original payment method and typically take five to fourteen business days depending on your bank.

The founders subscription is a full year, under the same seven day window.
After that window it runs to the end of its year and renews at the price current at renewal, not the offer price.

Content on the platform is general fitness and nutrition information. It is not medical advice, diagnosis or treatment.
We do not guarantee specific results. Outcomes vary between individuals based on commitment, condition and many factors outside our control.
If you have a health condition, an injury, or take medication, consult a professional before starting any program.
Because outcomes vary between individuals, refunds follow the cases listed above and are not tied to reaching a particular result.

Contact us from the contact page with your account email and the reason for the request.
We reply within three business days at most.